BUYING from our STORE and WEBSITE(s)
We are very proud of our physical and virtual stores! They've taken years to develop. We're constantly improving both, and apologize for any issues you might come across. Let us know if you have any! Our old Power Stone Crystals site has been folded in here - as well as our (open 7 days: 1-4pm) Portal Crystal Gallery storefront's site - as www.CrystalConcentrics.com is our primary global branding site.
One of the most powerful features you'll find is that we group all items according to various Category types, online. In the shop, we group all our main sections according to Kyle's 10 Energy Zone system, which you can learn about at his book landing page here. While most of our product is offline, we're uploading new items weekly, and you can explore our vast back stock by emailing Kyle@CrystalConcentrics.com to learn more about our Quality Custom Crystal Mail Order (and in store) concierge service.
A subset of the products featured here are showcased through eBay (still under the Power Stone Crystals name) and Etsy (as Crystal Concentrics), but you'll always find the most complete selection here on CrystalConcentrics.com. You may wish to Friend + Message me on Facebook, to join my Secret Crystal Buyers Group there, here's my Profile, sometimes it's easiest (and quickest) to show you new pix there.
POSTAGE & HANDLING COSTS
We have a built in basic shipping and handling fee added to all orders - which is meant to cover mailing costs in the U.S. and abroad - as well as ancillary expenses, like packaging, tape, and trips to the US Post Office (our favorite) or other carriers. We may contact you for additional coverage on packages that weigh over a pound, as postal costs keep rising.
All packages are shipped First Class and without Signature Required, unless otherwise agreed. We'll endeavor to contact you with the Tracking information, though International shipments are generally not tracked beyond the U.S. Please be advised that shipments out of the U.S. also require us to fill out customs forms, for which we need your phone number.
When sending anything to us, please do NOT send to our physical store address, be sure to include Kyle Russell in the TO section, and use our P.O. Box 440263, Somerville, MA 02144 (USA) mailing address.
FORMS OF PAYMENT
We accept all types of cards on and offline, cash and ApplePay, Venmo and CashApp, as well as PayPal commercial or Friends and Family. You do not need to have a PayPal account to check out. Simply click on "pay with a credit card here" to check out easily. Contact PayPal directly if it proves challenging (888-221-1161), or email Kyle@CrystalConcentrics.com to explore other alternatives.
Mailing a check is perfectly acceptable, you can also send Money Orders, but do so again to our Mailing Address: Kyle Russell, PO Box 440263, Somerville, MA 02144.
We do accept non-refundable deposits and are open to considering payment plans for in-store or online purchases, in case you don't have all the funds currently available.
We strive for 100% satisfaction, knowing that we can't please everybody. To that end, we work extra hard on the "front end" to provide images, details, and testimonials regarding what kind of purchase or experience you can look forward to. We welcome your Questions and pride ourselves in the speed and thoroughness of our accommodating communication skills. Therefore, we have an All Sales Final policy on products and event registrations. When you choose items to buy, please make sure they're completely to your liking before your purchase. Likewise, because we can't make up for lost promotional time, if you're unable to make an event, we're unable to refund you for any events you've registered for. That being said, if there are any other assurances we can give you before you buy, we'll be happy to! If you're buying a gift of think you may need to return an item for any reason, make sure to get management's approval of any exceptions in writing beforehand.
Although I do not believe in the Prescriptive Approach to working with Crystals, I've been advised to include the following official language, which you would do well to read and familiarize yourself with. Please be advised that the information published in print, here on this site, or transmitted electronically - including in all our offerings (virtual or in person) - should not be construed as personal medical advice or instruction. No action should be taken based solely on the contents of this information; instead, readers should consult appropriate health professionals on any matter relating to their health and well-being. The publisher is not a licensed medical care provider. The information is provided with the understanding that the publisher is not engaged in the practice of medicine or any other health-care profession and does not enter into a health-care practitioner/patient relationship with its readers. Readers, Attendees, and Registrants are responsible for their own health and wellbeing - and assume the risk of any injuries or risk to their health - when they fail to consult appropriate health authorities.
THE VALUE OF SHARING
Part of the reward of our group offerings, is public Sharing, as we believe each attendee has something to contribute (and learn from) every other attendee at our events. You are welcome to participate if you're respectful of both our guidance, and the feeling and privacy of others. You also agree - particularly if an event is going to be made available to others electronically (such as our webinar replays, including your Q&A's) - to allow us to post Comments and Replies. This is true on Facebook and YouTube, where we often use Quotes as Testimonials as inspiration for Blogs and teaching moments. At in person events, we also occasionally take photos, to show what they're like (and you agree to having your photo taken in that context). As a presenter or if offering video testimonials, we may film and post videos of you individually, particularly presenter invitations to prospective attendees to sign up. If initially approved, and without any immediate written objections, you agree to allow us to post your video through our channels promotionally, going forward.